Privacy Policy
Last updated 9 October 2026
Who we are
Online Motor Claims is a trading style of Total Claims Solutions (UK) Ltd, company number 08454522, which is the data controller for the personal information collected through this website. Our ICO registration number is ZA000045.
What we collect
Information you give us
- Your name and contact details
- Your vehicle registration and insurance details
- What happened in the accident
- Anything else you choose to tell us
Information collected automatically
- Browser type, device and operating system
- Pages visited, and which buttons and links are clicked
- The website that referred you
- Your approximate country or region
We collect this through Vercel Web Analytics, which does not use cookies and does not identify individual visitors. The figures are anonymous and grouped together.
How we use it
- To give you guidance after an accident and help with your claim
- To arrange vehicle hire and repair with our partners, with your agreement
- To reply to you and keep you updated
- To improve this website
- To meet our legal obligations and prevent fraud
We rely on your consent, on taking steps you have asked for, and on our legal obligations as the basis for using your information.
Who we share it with
- Vehicle hire, repair and claims partners who help with your claim, only with your agreement
- Legal and professional advisers where needed
- Regulators and law enforcement where the law requires it
- Service providers who help us run this website
We never sell, rent or trade your personal information.
How long we keep it
We keep your information only as long as we need it for your claim and to meet our legal and regulatory obligations.
Your rights
You can ask to see, correct or delete the information we hold about you, ask us to limit how we use it, object to us using it, or withdraw your consent at any time. Contact us using the details below.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping it safe
We use appropriate technical and organisational measures to protect your information. No method of sending or storing data online is completely secure, but we work to keep the risk as low as possible.
Contact us
Phone: 0330 341 5617
Address: 128 City Road, London, EC1V 2NX